Barrie Ingram Accounts Ltd. Incorporated 2005 to provide services for small businesses and self employed. Barrie Ingram, Director, has been advising clients about how to administer their small business tax affairs and bookkeeping since 2000 when teaching basic bookkeeping to graduates in a London college was his main income driver. Providing spreadsheet assistance, bookkeeping processes and software advice.
Moving to Colchester in 2005 opened up a greater audience to advertise and demonstrate how complicated bookkeeping exercises and specialist tax legislation can be utilised with ease. Clients were talked to in an easy understandable language, with the aid of short demonstrations within the initial consultation. In a nutshell, “Talking Your Language” was a catch phrase and still is.
Barrie Ingram has read many books and attended many courses and seminars to learn how to encourage people to feel easy at a meeting.
If a new client is to come on board, their needs are to be drawn out and satisfied. A new client will always have a problem. This problem needs to be solved. The problem needs to be made to look easy, a solution is to be found there and then. Solve that problem in that first meeting and you have client for life.
The first thing is to be liked, people do not discuss problems unless they like who they are talking too. So the idea is to talk the right language , discuss whats going to happen and make sure that every one is happy about the outcome. Often, this can be to sort out any complicated business needs, bookkeeping or tax. Quick solutions in uncomplicated words without costs there and then, makes people feel at ease.
At the end of any initial meeting an engagement letter is issue describing what business services can be offered for an exact fee. This engagement letter has to be signed, but not immediately. It is described that at any time in the next few days or weeks clients can make contact to meet up again for any questions and/or to hand over the signed documents. These can be posted and questions can be emailed to clear up any misunderstandings. So no one is forced to make decisions quickly, that way any new client can be confident.
This process was successful and continues to this day.
Most new contacts are via the website contact or referral from existing clients.
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The fact that I have been a client of Barrie Ingram Accounts for many years now is a testimonial in itself. I'm constantly impressed with both the service and the advice received. Barrie really seems to understand my business and I wouldn’t hesitate in recommending Barrie’s services to anyone.
I have been using Barrie Ingram Accounts for a number of years now, and have found his service excellent, his approach is to talk to you in a language free of accountant speak, but at the same time knows his profession inside and out.
He always responds to queries quickly, emails are usually returned within minutes, and phone calls dealt with in a timely manner. Information is concise, and options explained clearly.
When it comes to filing tax returns and other documents, he is efficient and hassle free.
As for costs, his rates are reasonable and above all fair, if it only takes a minute, you wont get billed for an hour.
I have used other accountants in the past, and as long as Barrie continues to provide the services I require, I will look no further.
I have been using Barrie Ingram accounting for more than 10 years, and found them to have been very helpful and a great asset to the running of my business.
I would highly recommend their professional expertise for any business .
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